Spa World Hotel&Resort

Although the hotel itself is nice—the room was clean, spacious, and new—the customer service was poor, and the staff lacked emotional intelligence in dealing with customers. We were a family of four with a 7-month-old baby, and upon arrival, we were told we had to pay extra for the baby, supposedly to cover the cost of breakfast. I tried to explain that a 7-month-old does not eat breakfast and did not require a cot or an extra bed, but the staff were extremely rude at every level, from the manager to the reception assistant. They failed to understand our family’s needs and insisted on a policy that made no sense. Additionally, the room we booked was advertised as a "superior twin room" with three beds, but we were given a room with only two beds and, once again, received no explanation. This was an awful experience that negatively affected our impression of Japan, as we did not encounter such issues at any other hotel during our trip. As a result, we will not return to this hotel due to the terrible welcome we received and the staff’s lack of understanding for the needs of an international family. We were kept at reception for an hour, and I eventually had to give in and pay the extra charge just to get our room. It was a disgraceful experience.

同樣旅館追加了一天，這裡退房當天還可以繼續泡溫泉，非常棒

朝ご飯を食べ過ぎた笑う😀

房裏沒有電話，於是請前台借用電話聯絡下一間旅店，可惜前台女職員拒絕借用電話。另外，請留意這酒店沒有提供行李暫存服務，所以如因旅程安排而要暫存行李，只能存放酒店門外非酒店管轄範圍的付款的物櫃。

Spa world 所有野都滿意

駅からも近く、新世界にあるので、お風呂と観光両方楽しめました。スパワールドの利用も滞在中自由にでき、朝食もなかなかよかったです。今回和室のお部屋だったのですが、敷き布団が薄すぎて、寝心地が悪く腰など体が痛くなるほどだったのが残念でした😢